USA 800-755-6627 | DFW 972-392-7088

Customer Care

Customer Care

Free Shipping

House of Brilliance offers free insured UPS outgoing overnight shipping within the US. We also offer free return shipping. For free return shipping please contact us.

30 Day Return

To insure your 100% satisfaction, we offer a 30 day money back guarantee from the day of delivery for an exchange or full refund. Please note that returned items must be in their original condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or re-sized; items that have previously been exchanged; and custom designed jewelry. House of Brilliance will refund the original purchase amount of the item using the same method of payment in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. For all credit card refunds, please allow one monthly billing cycle for your credit to appear. For any further questions please contact us.

Free Lifetime Manufacturing Warranty

House of Brilliance is committed to ensuring the quality of our jewelry. We offer a lifetime warranty against any manufacturing defects. If you experience a defect with your purchase due to manufacturing, we recommend you contact us (link) to arrange for us to examine your piece. If your merchandise is damaged due to a manufacturer defect, House of Brilliance will repair the item without charge. Because it is not uncommon for small stones to fall out, don’t panic, we will replace it for free. This warranty excludes coverage for wear and tear and/or physical abuse, loss of precious stones and theft. Improper repair or warranty service performed by someone other than House of Brilliance will void this warranty. In situations not related to manufacturing defects, we always recommend the purchase of independent insurance of your jewelry. Please contact us for more information.

Free Diamond Upgrade

House of Brilliance offers a free lifetime diamond upgrade. You can exchange at full credit any loose diamond purchased from House of Brilliance for a new diamond that is at least fifty percent greater in value than the original purchase price. To be eligible for this offer, the diamond being upgraded needs to be in marketable condition with all original documentation. Upon evaluation of the original setting, it may or may not be eligible for this offer. Once the credit for the original diamond is applied then all applicable taxes are charged to the balance.

Engraving Request

We can engrave your ring with a personalized message. Contact us for assistance.

Free Ring Sizing

House of Brilliance offers complimentary ring sizing within the first 90 days.