USA 800-755-6627 | DFW 972-392-7088

Free Shipping & Returns

Signature Required
For the security of your jewelry, all our packages require an adult signature at the time of delivery. House Of Brilliance is fully insured on all shipments until delivery at the shipping address. For your convenience and to insure that someone will be available to sign for your package, a phone call will be made to confirm your shipment as well as an email with your tracking number.

Alternate address
For your convenience, House Of Brilliance can ship to an alternate shipping address other than the billing address. For your security and protection we require that you simply contact your credit card company and add the alternative shipping address to your account.

P.O. Box Address
Due to the insurance provisions of our packages, House Of Brilliance does not ship to P.O. Box addresses and requires a physical address for all orders placed.

Packaging of Diamonds & Fine Jewelry
With your purchase at House Of Brilliance, you will receive a beautiful designer box for your piece of jewelry along with your paid receipt including the appraisal and certificate (if applicable).

30 Day Return
To insure your 100% satisfaction, we offer a 30 days money back guarantee from date of purchase for an exchange or full refund. Please note that returned items must be in their original condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or re-sized; items that have previously been exchanged; and custom designed jewelry. House of Brilliance will refund the original purchase amount of the item using the same method of payment in the original purchase, with the exception of bank wire payments. Orders paid by bank wire will be refunded by check. For all credit card refunds, please allow one monthly billing cycle for your credit to appear. For any further questions please contact us.

Return Instructions
Call for a Return Label. Contact House Of Brilliance at 800-755-6627 to obtain a UPS or FedEx return label fully insured on our account. We will email you the label to place on the package as well as an easy to follow instructions to safely return your package.